Privacy Notice

This notice applies to personal information processed by FinnoLab in connection with our website, marketing activities, sales enquiries, and services described on this site. Product-specific processing carried out on behalf of financial-institution customers is governed by the relevant customer agreement and data processing terms.

Depending on how you interact with us, we may collect:

• Contact details you provide through forms, enquiries, or events — such as name, organization, work email, phone number, and message content.
• Technical data such as IP address, device and browser type, referring page, and pages visited, collected through cookies and similar technologies.
• Business communications exchanged with our team in the course of evaluating or delivering services.

We use personal information to:

• Respond to enquiries and manage business relationships.
• Provide, operate, and improve our website and services.
• Send relevant business communications where permitted, with the ability to opt out at any time.
• Meet legal, regulatory, and contractual obligations and protect our legitimate business interests.

We do not sell personal information. We may share it with trusted service providers who support our operations (for example, hosting, analytics, and communications), with professional advisors, and where required by law or to protect our rights. Providers act on our instructions and under appropriate confidentiality and security commitments.

FinnoLab is based in Thailand. Where personal information is transferred outside its country of origin, we take reasonable steps to ensure it remains protected in a manner consistent with this notice and applicable law.

We retain personal information only for as long as needed for the purposes described in this notice, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and the context of use.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.

We maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we work continuously to improve our controls.

For privacy questions or requests, contact FinnoLab at privacy@finnolab.ai. We may update this notice from time to time; material changes will be reflected by updating the date above.